ACA’s Mission Statement140915 Melbourne Airport Annual Stakeholder Report Presentation 2014_Hi Res_39 (Michael Prebeg)

Our goal is to be the market leader...

at delivering best practice independent slot coordination services. We will achieve this by providing an exemplary standard of customer service; engaging in ethical and transparent business practices; and providing professional management to our customers. We will place emphasis on the quality of the service we provide and will strive for excellence in all facets of the business. In addition, our not-for-profit business model will provide impartiality and value to our customers.

ACA’s Core Values

Excellence

Delivering a superior experience for all of our customer, through continuous quality improvement of strengths and weaknesses.

Accountability

Taking personal accountability for our actions and results, and finding solutions to achieve these results.

Integrity

Demonstrating honest, transparent and ethical behavior, taking responsibility for our actions and promoting trust by following through with our commitments.

Passion

Show pride in our company and promote a positive work environment by exhibiting a ‘can do’ attitude.

Team work

Building long-term relationships with our customers and each other, through positive meaningful communication throughout the company, and with all stakeholders.